Your Optometrist in Pleasanton, CA
Dr. Joan Jen and Dr. Ketul Joshi each spent time in several different practice settings, working predictable hours with large staffs, full patient loads, productivity guidelines, schedules and quotas. They longed to open a private practice emphasizing personal care and the ability to take all the time necessary to give the best possible care and advice.
We are dedicated to ensuring that our patients get the vision they deserve. We are also dedicated to making sure that all of our patients have healthy eyes.
Our entire optometry staff works together to give you a good visit every time you come into our office. We will work around your schedule and make every effort to see you in a timely fashion. To do this, we ask that you call ahead with any questions or concerns you have before your appointment.
Our doctors are very dedicated to their patients. They are able to offer full vision examinations to ensure that your eyes stay healthy. Our doctors can help you get the correct prescription so that you can see perfectly. They are also here for you any time you are having trouble with your eyes. They can diagnose and treat many common and uncommon eye conditions to ensure that you get the relief you deserve.
What Others Say About Us
- Jellie S.
Normally don't write reviews right after leaving the place, but my experience was so great that I couldn't help it! First, you're greeted by Jerry-- who is super knowledgeable and can answer pretty much any question you have. Dr. Jen is super nice and friendly. The eye exam itself was very thorough (and she said this is just the initial one) What I love most so far is that they don't pressure you to make decisions based on how much they can make off of you. They give you all your options, samples so you can make the right decision, and give you ample time to think things through. After my appointment, they took me through the next steps and highlighted all of decision points I would need to think about. They gave me flyers on the different rebates I could get so I could decide what option would be best for my lifestyle.I have VSP, so a good chunk is covered, but their prices are competitive and fair considering that you get much more than your money's worth!!8/18/2017
- Mark F.
Dr. Joshi explained the process clearly; he's extremely affable and articulate. I learned a lot about my vision! Mitch helped me find exactly the type of frames I was looking for. I learned about upgrades for my lenses and am really excited to try them out. It is obvious from every aspect of the process, from check-in to the exam to selecting your frames, that Hacienda Park Optometry is a top-notch solution for vision correction. The other reviewers here are not exaggerating: while it might be possible to find a business that provides the same level of customer service, it would be impossible to find one that offers better.2/03/2018
- R.E. C.
Our family has been going to Hacienda Park Optometry for a few years and during every visit have been provided with excellent care and service.All of our prescription needs were diagnosed very accurately and we've been very pleased with the products we've purchased.The staff are are all very welcoming and professional and really try to serve their clients.They have special ordered glasses for us when necessary and were always in communication with us about the status of orders.I highly recommend this business and would refer any family members or friends.3/22/2018
- Karry D.
I had a really great experience here with Dr. Jen. She knew exactly the kind of glasses I wanted and picked out 3 pairs. Wow she really knows her stuff. I had a hard time deciding but finally got the perfect style. Clean and comfortable place. My eye exam was very comprehensive compared to my Costco one. Who knew. Great yelps7/20/2017
- Shirley H.
I've never had a bad experience at an optometrist's office and this time was no different-- both Dr. Jen and Dr. Joshi were very kind and accommodating. So what I'd like to highlight about Hacienda Park Optometry was the wide variety they had in frames and the great service I received from Mitch! I usually get my glasses from Costco but they have a very limited selection and typically don't have what's currently "trendy". Thankfully, Hacienda Park had exactly what I was looking for, even though it wasn't easy to find because they have such a large selection! Unfortunately, I broke my new favorite glasses very soon after I got them. I brought them back in, expecting to have to pay entirely for my frames again or worse case scenario, having to go through the process of picking out new frames. Instead, Mitch was able to help me repair my glasses under warranty and send me on my way in under 10 minutes. Definitely would recommend this business to anyone looking for a solid optometry experience and a wide selection of frames that are fairly priced!10/30/2018
- Blaine J.
I met with Dr. Joshi and he was nothing but perfect. Amazing customer service and was extremely knowledgeable and caring about my eyes with my visit. I went through the process of getting my eyes checked out and even dilated to see what my prescription would be and to see if my eyes were healthy and in full working order. During the last visit I even noticed how friendly and funny he was with myself and the family he was working with before me all the meanwhile being very professional. I met the other doctor as well and she gave me the same vibe I got from him. Solid peeps.My main point: very cool and caring people who really know what they're doing.10/10/2016
- NY Y.
Dr Jen gives a thorough eye exam, takes the time to answer questions, and provides the options based on your prescription needs. I emailed several times to ask questions after the eye exam and they answered my questions each time. None of the staff members are pushy. Instead, they let you take your time in checking out the frames and making a decision. Jerry fitted my glasses well. They provided me with a new set of nose pads for my old glasses. One word of advice is to contact your insurance company if you have multiple plans. There was a misunderstanding, but i was able to get it resolved after a few calls to VSP and I was able maximize my benefits with the least amount of out of pocket cost.9/07/2016
- Patricia D.
I love this bunch! I've been going to Dr. Jen for a few years now and look forward to seeing her every time! She is, of course, a brilliant and capable doctor but her kind demeanor and sweet, friendly personality is what keeps me (and I'm sure all of her patients) coming back!Mitch and Shawn are also just wonderful guys (Opticians)- so helpful and always make sure I have just what I want/need. I highly recommend these wonderful folks and this business!1/10/2019
- Raquel T.
Amazing office with the most friendly optometrists and staff! I had an amazing experience being that this is my first pair of glasses. All of my questions and problems with my vision were addressed and that shows this office's level of knowledge and experience. Can't wait to see you guys next year for my next checkup!3/22/2019
- Kathleen w.
I have been going to Hacienda Park Optometry for many years now, and have seen all of the docs there. I have always had excellent service! They listen, they are thorough, always accommodating, and always feel their true concern for my eye health.I highly recommend Hacienda Park Optometry!1/05/2018
- Jillian Ryan
I travel 45 minutes just to stay with Hacienda Park Optometry. They provide great service and are very reliable!7/02/2018