Your Optometrist in Pleasanton, CA
Dr. Joan Jen and Dr. Ketul Joshi each spent time in several different practice settings, working predictable hours with large staffs, full patient loads, productivity guidelines, schedules and quotas. They longed to open a private practice emphasizing personal care and the ability to take all the time necessary to give the best possible care and advice.
We are dedicated to ensuring that our patients get the vision they deserve. We are also dedicated to making sure that all of our patients have healthy eyes.
Our entire optometry staff works together to give you a good visit every time you come into our office. We will work around your schedule and make every effort to see you in a timely fashion. To do this, we ask that you call ahead with any questions or concerns you have before your appointment.
Our doctors are very dedicated to their patients. They are able to offer full vision examinations to ensure that your eyes stay healthy. Our doctors can help you get the correct prescription so that you can see perfectly. They are also here for you any time you are having trouble with your eyes. They can diagnose and treat many common and uncommon eye conditions to ensure that you get the relief you deserve.
What Others Say About Us
- NY Y.
Dr Jen gives a thorough eye exam, takes the time to answer questions, and provides the options based on your prescription needs. I emailed several times to ask questions after the eye exam and they answered my questions each time. None of the staff members are pushy. Instead, they let you take your time in checking out the frames and making a decision. Jerry fitted my glasses well. They provided me with a new set of nose pads for my old glasses. One word of advice is to contact your insurance company if you have multiple plans. There was a misunderstanding, but i was able to get it resolved after a few calls to VSP and I was able maximize my benefits with the least amount of out of pocket cost.9/07/2016
- Paul L.
Just received my new glasses. Mitch helped me by going out of his way, as the frames I wanted were discontinued. Luckily he was able to get his hands on a pair of the discontinued frames. This didn't stop him from also lining up alternatives for me to try. He also was able to get me the latest lens technology and they came out thinner then the previous year without the big bill. Also Dr. Jen heard that the contacts that worked with my astigmatism was out in daily contacts. She set me up, as they were new and she didn't have samples yet. They are definitely in the know with the latest and greatest in the field. Luckily they both worked out for me. Either way hacienda park had put me in the position to try it out and see if it's a fit for me.11/16/2018
- Anthony G.
I definitely recommend Hacienda Optometry. Dr. Jen was thorough and explained her process every step of the way. It also helped that she was very personable and we had a nice convo about UC Berkeley and Tough Mudder. Since being gone for about two years, I also enjoyed Mitch who is the new optometrist assistant (at least new to me) as he was also very friendly. All in all, I will be coming back for sure!3/19/2019
- Danielle H.
I had such a great experience at Hacienda Park Optometry - their customer service is incredible!! They truly care about their customers and have such a focus on helping people and eye health. I went to Dr. Jen after being really frustrated with my former eye doctor and it was such a good change and easy transition! Definitely would recommend.1/07/2018
- Shirley H.
I've never had a bad experience at an optometrist's office and this time was no different-- both Dr. Jen and Dr. Joshi were very kind and accommodating. So what I'd like to highlight about Hacienda Park Optometry was the wide variety they had in frames and the great service I received from Mitch! I usually get my glasses from Costco but they have a very limited selection and typically don't have what's currently "trendy". Thankfully, Hacienda Park had exactly what I was looking for, even though it wasn't easy to find because they have such a large selection! Unfortunately, I broke my new favorite glasses very soon after I got them. I brought them back in, expecting to have to pay entirely for my frames again or worse case scenario, having to go through the process of picking out new frames. Instead, Mitch was able to help me repair my glasses under warranty and send me on my way in under 10 minutes. Definitely would recommend this business to anyone looking for a solid optometry experience and a wide selection of frames that are fairly priced!10/30/2018
- Blaine J.
I met with Dr. Joshi and he was nothing but perfect. Amazing customer service and was extremely knowledgeable and caring about my eyes with my visit. I went through the process of getting my eyes checked out and even dilated to see what my prescription would be and to see if my eyes were healthy and in full working order. During the last visit I even noticed how friendly and funny he was with myself and the family he was working with before me all the meanwhile being very professional. I met the other doctor as well and she gave me the same vibe I got from him. Solid peeps.My main point: very cool and caring people who really know what they're doing.10/10/2016
- Vikas Chinnan
If you think all optometrists are the same, you need to check out Hacienda Park Optometry. Dr. Joshi and his team are great. From the moment you walk into Hacienda Park, you get the sense that your health and well being are are a priority. Dr. Joshi is attentive and thorough. They have a great selection of frames and the staff is very helpful when it comes to selecting the right eyewear for you.7/02/2018
- Anh T.
I have been going to Hacienda Park Optometry for last couple years and very satisfied with the service provided here. Dr. Jen, and Dr. Joshi provide very thorough examinations, and are very patient. They are both very friendly, approachable, and knowledgeable. To help with the frame selection, Mitch is the best assistant I ever met. He is very patient, very knowledgeable on frame selection, and very professional. Mitch is also very friendly and very responsive. He went extra mile to do many searches online, and ordered for me the frame making sure I'm happy with. The service at Hacienda Park Optometry is the best. I am very happy and impressed with the professionalism, the courtesy, the service, and the best customer satisfaction provided by Hacienda Park Optometry. This place is highly recommended!2/28/2018
- Teri B.
I do not post reviews often but today my daughter and I had such wonderful service here that I want to share. They treated us with such great care and attention. They thoroughly explained everything to us, made us feel as if they had all of the time in the world for us and never once made us feel any pressure to purchase anything. Even when i asked if we needed something, they said no that can wait until next time. If you need an optometrist, Dr. Jen and her team are amazing!!!4/19/2018
- Raquel T.
Amazing office with the most friendly optometrists and staff! I had an amazing experience being that this is my first pair of glasses. All of my questions and problems with my vision were addressed and that shows this office's level of knowledge and experience. Can't wait to see you guys next year for my next checkup!3/22/2019
- Mark F.
Dr. Joshi explained the process clearly; he's extremely affable and articulate. I learned a lot about my vision! Mitch helped me find exactly the type of frames I was looking for. I learned about upgrades for my lenses and am really excited to try them out. It is obvious from every aspect of the process, from check-in to the exam to selecting your frames, that Hacienda Park Optometry is a top-notch solution for vision correction. The other reviewers here are not exaggerating: while it might be possible to find a business that provides the same level of customer service, it would be impossible to find one that offers better.2/03/2018
- Leroy O
Got something in my eye, causing some irritation and inflammation, and Dr. Joshi checked it out. Within hours I was back to normal! Thanks!7/02/2018